Fanatical Support for AWS: A Year in Review

Episode 174: Recorded live on Thu Dec 8, 2016.

Rackspace supports AWS. And we do it well. On this episode of Rackspace Office Hours, our Fanatical Support for AWS General Manager, Jeff Cotten, and VP, Product & Engineering, Fanatical Support for AWS, Erik Carlin join us to discuss all of the big changes we saw with AWS in 2016, and what’s to come in 2017.

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  • Alan Bush: @alanbush - Community Manager at Rackspace
  • Drew Cox: @DrewCoxSA - Enterprise Technical Advisor at Rackspace
  • Guests:

  • Jeff Cotten: Senior Vice President and General Manager of Fanatical Support for AWS at Rackspace- As Senior Vice President and General Manager of Fanatical Support for AWS, Jeff Cotten leads the business unit that provides expertise, tooling, and service for Rackspace customers who use the cloud infrastructure of Amazon Web Services (AWS). This service, called Fanatical Support for AWS, is one of the fastest growing at Rackspace. In addition, Jeff leads our efforts to develop solutions for the growing number of customers who are using multiple clouds — across AWS, the Microsoft Cloud, OpenStack, and dedicated servers. These customers include some of the most-complex global enterprises, who want a single partner to serve them across all their IT platforms. A native of Dallas, Jeff began his career at EDS, where over an 11-year period he managed the company’s relationship with one of its 50 largest clients. Jeff has a masters degree in engineering management from Southern Methodist University and a bachelors degree in computer science from the University of Texas. He is an innovator, author and contributor to seven patents.

  • We’re continuing our Year-In-Review series with a look at Fanatical Support for AWS. We were joined in the Studio by Jeff Cotten, our Senior Vice President and General Manager of Fanatical Support for AWS. We’ve had a great year, growing our AWS Support Business form inception to one of AWS’ Premier Partners, with over 600 Rackers with AWS Technical Certifications. That’s pretty great!


    2016-12-05 #Rackspace #AWS #Year-In-Review